Category Archives: Utilities & Energy

Top 5 Data Themes in Emerging Markets

Top 5 Data Themes in Emerging Markets

Top 5 Data Themes in Emerging Markets

Recently, my US-based job led me to a South African hotel room, where I watched Germany play Brazil in the World Cup. The global nature of the event was familiar to me. My work covers countries like Malaysia, Thailand, Singapore, South Africa and Costa Rica. And as I pondered the stunning score (Germany won, 7 to 1), my mind was drawn to emerging markets. What defines an emerging market? In particular, what are the data-related themes common to emerging markets? Because I work with global clients in the banking, oil and gas, telecommunications, and retail industries, I have learned a great deal about this. As a result, I wanted to share my top 5 observations about data in Emerging Markets.

1) Communication Infrastructure Matters

Many of the emerging markets, particularly in Africa, jumped from one or two generations of telco infrastructure directly into 3G and fiber within a decade. However, this truth only applies to large, cosmopolitan areas. International diversification of fiber connectivity is only starting to take shape. (For example, in Southern Africa, BRICS terrestrial fiber is coming online soon.) What does this mean for data management? First, global connectivity influences domestic last mile fiber deployment to households and businesses. This, in turn, will create additional adoption of new devices. This adoption will create critical mass for higher productivity services, such as eCommerce. As web based transactions take off, better data management practices will follow. Secondly, European and South American data centers become viable legal and performance options for African organizations. This could be a game changer for software vendors dealing in cloud services for BI, CRM, HCM, BPM and ETL.

2) Competition in Telecommunication Matters

If you compare basic wireless and broadband bundle prices between the US, the UK and South Africa, for example, the lack of true competition makes further coverage upgrades, like 4G and higher broadband bandwidths, easy to digest for operators. These upgrades make telecommuting, constant social media engagement possible. Keeping prices low, like in the UK, is the flipside achieving the same result. The worst case is high prices and low bandwidth from the last mile to global nodes. This also creates low infrastructure investment and thus, fewer consumers online for fewer hours. This is often the case in geographically vast countries (Africa, Latin America) with vast rural areas. Here, data management is an afterthought for the most part. Data is intentionally kept in application silos as these are the value creators. Hand coding is pervasive to string data together to make small moves to enhance the view of a product, location, consumer or supplier.

3) A Nation’s Judicial System Matters

If you do business in nations with a long, often British judicial tradition, chances are investment will happen. If you have such a history but it is undermined by a parallel history of graft from the highest to the lowest levels because of the importance of tribal traditions, only natural resources will save your economy. Why does it matter if one of my regional markets is “linked up” but shipping logistics are burdened by this excess cost and delay? The impact on data management is a lack of use cases supporting an enterprise-wide strategy across all territories. Why invest if profits are unpredictable or too meager? This is why small Zambia or Botswana are ahead of the largest African economy, Nigeria.

4) Expertise Location Matters

Anybody can have the most advanced vision on a data-driven, event-based architecture supporting the fanciest data movement and persistence standards. Without the skill to make the case to the business it is a lost cause unless your local culture still has IT in charge of specifying requirements, running the evaluation, selecting and implementing a new technology. It is also done for if there are no leaders who have experienced how other leading firms in the same or different sector went about it (un)successfully. Lastly, if you don’t pay for skill, your project failure risk just tripled. Duh!

5) Denial is Universal

No matter if you are an Asian oil company, a regional North American bank, a Central American National Bank or an African retail conglomerate. If finance or IT invested in any technologies prior and they saw a lack of adoption, for whatever reason, they will deny data management challenges despite other departments complaining. Moreover, if system integrators or internal client staff (mis)understand data management as fixing processes (which it is not) instead of supporting transactional integrity (which it is), clients are on the wrong track. Here, data management undeservedly becomes a philosophical battleground.

This is definitely not a complete list or super-thorough analysis but I think it covers the most crucial observations from my engagements. I would love to hear about your findings in emerging markets.

Stay tuned for part 2 of this series where I will talk about the denial and embrace of corporate data challenges as it pertains to an organization’s location.

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Posted in Governance, Risk and Compliance, Public Sector, Retail, Telecommunications, Utilities & Energy | Tagged | Leave a comment

How Much is Disconnected Well Data Costing Your Business?

“Not only do we underestimate the cost for projects up to 150%, but we overestimate the revenue it will generate.” This quotation from an Energy & Petroleum (E&P) company executive illustrates the negative impact of inaccurate, inconsistent and disconnected well data and asset data on revenue potential. 

“Operational Excellence” is a common goal of many E&P company executives pursuing higher growth targets. But, inaccurate, inconsistent and disconnected well data and asset data may be holding them back. It obscures the complete picture of the well information lifecycle, making it difficult to maximize production efficiency, reduce Non-Productive Time (NPT), streamline the oilfield supply chain, calculate well by-well profitability,  and mitigate risk.

Well data expert, Stephanie Wilkin shares details about the award-winning collaboration between Noah Consulting and Devon Energy.

Well data expert, Stephanie Wilkin shares details about the award-winning collaboration between Noah Consulting and Devon Energy.

To explain how E&P companies can better manage well data and asset data, we hosted a webinar, “Attention E&P Executives: Streamlining the Well Information Lifecycle.” Our well data experts Stephanie Wilkin, Senior Principal Consultant at Noah Consulting, and Stephan Zoder, Director of Value Engineering at Informatica shared some advice. E&P companies should reevaluate “throwing more bodies at a data cleanup project twice a year.” This approach does not support the pursuit of operational excellence.

In this interview, Stephanie shares details about the award-winning collaboration between Noah Consulting and Devon Energy to create a single trusted source of well data, which is standardized and mastered.

Q. Congratulations on winning the 2014 Innovation Award, Stephanie!
A. Thanks Jakki. It was really exciting working with Devon Energy. Together we put the technology and processes in place to manage and master well data in a central location and share it with downstream systems on an ongoing basis. We were proud to win the 2014 Innovation Award for Best Enterprise Data Platform.

Q. What was the business need for mastering well data?
A. As E&P companies grow so do their needs for business-critical well data. All departments need clean, consistent and connected well data to fuel their applications. We implemented a master data management (MDM) solution for well data with the goals of improving information management, business productivity, organizational efficiency, and reporting.

Q. How long did it take to implement the MDM solution for well data?
A. The Devon Energy project kicked off in May of 2012. Within five months we built the complete solution from gathering business requirements to development and testing.

Q. What were the steps in implementing the MDM solution?
A: The first and most important step was securing buy-in on a common definition for master well data or Unique Well Identifier (UWI). The key was to create a definition that would meet the needs of various business functions. Then we built the well master, which would be consistent across various systems, such as G&G, Drilling, Production, Finance, etc. We used the Professional Petroleum Data Management Association (PPDM) data model and created more than 70 unique attributes for the well, including Lahee Class, Fluid Direction, Trajectory, Role and Business Interest.

As part of the original go-live, we had three source systems of well data and two target systems connected to the MDM solution. Over the course of the next year, we added three additional source systems and four additional target systems. We did a cross-system analysis to make sure every department has the right wells and the right data about those wells. Now the company uses MDM as the single trusted source of well data, which is standardized and mastered, to do analysis and build reports.

Q. What’s been the traditional approach for managing well data?
A. Typically when a new well is created, employees spend time entering well data into their own systems. For example, one person enters well data into the G&G application. Another person enters the same well data into the Drilling application. A third person enters the same well data into the Finance application. According to statistics, it takes about 30 minutes to enter wells into a particular financial application.

So imagine if you need to add 500 new wells to your systems. This is common after a merger or acquisition. That translates to roughly 250 hours or 6.25 weeks of employee time saved on the well create process! By automating across systems, you not only save time, you eliminate redundant data entry and possible errors in the process.

Q. That sounds like a painfully slow and error-prone process.
A. It is! But that’s only half the problem. Without a single trusted source of well data, how do you get a complete picture of your wells? When you compare the well data in the G&G system to the well data in the Drilling or Finance systems, it’s typically inconsistent and difficult to reconcile. This leads to the question, “Which one of these systems has the best version of the truth?” Employees spend too much time manually reconciling well data for reporting and decision-making.

Q. So there is a lot to be gained by better managing well data.
A. That’s right. The CFO typically loves the ROI on a master well data project. It’s a huge opportunity to save time and money, boost productivity and get more accurate reporting.

Q: What were some of the business requirements for the MDM solution?
A: We couldn’t build a solution that was narrowly focused on meeting the company’s needs today. We had to keep the future in mind. Our goal was to build a framework that was scalable and supportable as the company’s business environment changed. This allows the company to add additional data domains or attributes to the well data model at any time.

Noah Consulting's MDM Trust Framework for well data

The Noah Consulting MDM Trust Framework was used to build a single trusted source of well data

Q: Why did you choose Informatica MDM?
A: The decision to use Informatica MDM for the MDM Trust Framework came down to the following capabilities:

  • Match and Merge: With Informatica, we get a lot of flexibility. Some systems carry the API or well government ID, but some don’t. We can match and merge records differently based on the system.
  • X-References: We keep a cross-reference between all the systems. We can go back to the master well data and find out where that data came from and when. We can see where changes have occurred because Informatica MDM tracks the history and lineage.
  • Scalability: This was a key requirement. While we went live after only 5 months, we’ve been continually building out the well master based on the requiremets of the target systems.
  • Flexibility: Down the road, if we want to add an additional facet or classification to the well master, the framework allows for that.
  • Simple Integration: Instead of building point-to-point integrations, we use the hub model.

In addition to Informatica MDM, our Noah Consulting MDM Trust Framework includes Informatica PowerCenter for data integration, Informatica Data Quality for data cleansing and Informatica Data Virtualization.

Q: Can you give some examples of the business value gained by mastering well data?
A: One person said to me, “I’m so overwhelmed! We’ve never had one place to look at this well data before.” With MDM centrally managing master well data and fueling key business applications, many upstream processes can be optimized to achieve their full potential value.

People spend less time entering well data on the front end and reconciling well data on the back end. Well data is entered once and it’s automatically shared across all systems that need it. People can trust that it’s consistent across systems. Also, because the data across systems is now tied together, it provides business value they were unable to realize before, such as predictive analytics. 

Q. What’s next?
A. There’s a lot of insight that can be gained by understanding the relationships between the well, and the people, equipment and facilities associated with it. Next, we’re planning to add the operational hierarchy. For example, we’ll be able to identify which production engineer, reservoir engineer and foreman are working on a particular well.

We’ve also started gathering business requirements for equipment and facilities to be tied to each well. There’s a lot more business value on the horizon as the company streamlines their well information lifecycle and the valuable relationships around the well.

If you missed the webinar, you can watch the replay now: Attention E&P Executives: Streamlining the Well Information Lifecycle.

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Posted in Business Impact / Benefits, Data Integration, Data Quality, Enterprise Data Management, Master Data Management, Operational Efficiency, PowerCenter, Utilities & Energy | Tagged , , , , , , , | Leave a comment

Reflections of a Former Analyst

In my last blog, I talked about the dreadful experience of cleaning raw data by hand as a former analyst a few years back. Well, the truth is, I was not alone. At a recent data mining Meetup event in San Francisco bay area,  I asked a few analysts: “How much time do you spend on cleaning your data at work?”  “More than 80% of my time” and “most my days” said the analysts, and “they are not fun”.

But check this out: There are over a dozen Meetup groups focused on data science and data mining here in the bay area I live. Those groups put on events multiple times a month, with topics often around hot, emerging  technologies such as machine learning, graph analysis, real-time analytics, new algorithm on analyzing social media data, and of course, anything Big Data.  Cools BI tools, new programming models and algorithms for better analysis are a big draw to data practitioners these days.

That got me thinking… if what analysts said to me is true, i.e., they spent 80% of their time on data prepping and 1/4 of that time analyzing the data and visualizing the results, which BTW, “is actually fun”, quoting a data analyst, then why are they drawn to the events focused on discussing the tools that can only help them 20% of the time? Why wouldn’t they want to explore technologies that can help address the dreadful 80% of the data scrubbing task they complain about?

Having been there myself, I thought perhaps a little self-reflection would help answer the question.

As a student of math, I love data and am fascinated about good stories I can discover from them.  My two-year math program in graduate school was primarily focused on learning how to build fabulous math models to simulate the real events, and use those formula to predict the future, or look for meaningful patterns.

I used BI and statistical analysis tools while at school, and continued to use them at work after I graduated. Those software were great in that they helped me get to the results and see what’s in my data, and I can develop conclusions and make recommendations based on those insights for my clients. Without BI and visualization tools, I would not have delivered any results.

That was fun and glamorous part of my job as an analyst, but when I was not creating nice charts and presentations to tell the stories in my data, I was spending time, great amount of time, sometimes up to the wee hours cleaning and verifying my data, I was convinced that was part of my job and I just had to suck it up.

It was only a few months ago that I stumbled upon data quality software – it happened when I joined Informatica. At first I thought they were talking to the wrong person when they started pitching me data quality solutions.

Turns out, the concept of data quality automation is a highly relevant and extremely intuitive subject to me, and for anyone who is dealing with data on the regular basis. Data quality software offers an automated process for data cleansing and is much faster and delivers more accurate results than manual process.  To put that in  math context, if a data quality tool can  reduce the data cleansing effort  from 80% to 40% (btw, this is hardly a random number, some of our customers have reported much better results),  that means analysts can now free up 40% of their time from scrubbing data,  and use that times to do the things they like  – playing with data in BI tools, building new models or running more scenarios,  producing different views of the data and discovering things they may not be able to before, and do all of that with clean, trusted data. No more bored to death experience, what they are left with are improved productivity, more accurate and consistent results, compelling stories about data, and most important, they can focus on doing the things they like! Not too shabby right?

I am excited about trying out the data quality tools we have here at Informtica, my fellow analysts, you should start looking into them also.  And I will check back in soon with more stories to share..

 

 

 

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Posted in Big Data, Business Impact / Benefits, Customers, Data Governance, Data Quality, Hadoop, Healthcare, Life Sciences, Profiling, Retail, Utilities & Energy | Tagged , , , , , , | Leave a comment

Utility Executives: Don’t Waste Millions in Operating Costs Due to Bad Asset Data

“Trying to improve the quality of asset data when you don’t have a solid data management infrastructure in place is like trying to save a sinking boat with a bailing bucket,” explained Dean Balog, a senior principal consultant at Noah Consulting, in this webinar, Attention Utility Executives: Don’t Waste Millions in Operating Costs Due to Bad Asset Data

Dean Balog from Noah Consulting explains how to improve the quality of mission-critical asset data for asset management / equipment maintenance and regulatory reporting, such as rate case submissions.

Dean has 15 years of experience in information management in the utilities industry. In this interview, Dean and I discuss the top issues facing utility executives and how to improve the quality of mission-critical asset data for asset management / equipment maintenance and regulatory reporting, such as rate case submissions.

Q: Dean, what are the top issues facing utility executives?
A: The first issue is asset management / equipment maintenance. Knowing where to invest precious dollars is critical. Utility executives are engaged in a constant tug of war between two competing priorities: replacing aging infrastructure and regular maintenance.

Q. How are utility executives determining that balance?
A. You need to start with facts – the real costs and reliability information for each asset in your infrastructure. Without it, you are guessing. Basically, it is a data problem. Utility executives should ask themselves these questions:

  • Do we have the ability to capture and combine cost and reliability information from multiple sources?  Is it granular enough to be useful?
  • Do we know the maintenance costs of eight-year-old breakers versus three-year-old breakers?
  • Do our meters start failing around the average lifespan? For this example, let us say that is five years. Rather than falling uniformly into that average, do 30% of our meters fail in the first year and the rest last eight years? Those three extra years of life can certainly help out the bottom line.

Knowing your data makes all the difference. The right capital investment strategy requires combining performance, reliability, and cost data.

Quotations about data challenges faced by utility companies

Quotations about data challenges faced by utility companies

Q. Why is it difficult for utility executives to understand the real costs and reliability of assets?
A. I know this does not come as a shock, but most companies do not trust their data. Asset data is often inaccurate, inconsistent, and disconnected. Even the most basic data may not be available. For example, manufacture dates on breakers should be filled in, but they are not. If less than 50% of your breakers have manufacture dates, how can you build a preventative maintenance program? You do not even know what to address first!

A traditional approach to solving this data problem is to do a big data cleanup. You clean the data, and then before you know it, errors creep back in, and the trust in the data you have worked so hard to establish is lost.

I like to illustrate the pain of this issue by using the sinking boat analogy. Data cleanup is like bailing out the water collecting in the bottom of the boat. You think you are solving the problem but more water still seeps into the boat. You cannot stop bailing or you will sink. What you need to do is fix the leaks, and then bail out the boat. But, if you do not lift up your head from bailing long enough to see the leaks and make the right investments, you are fighting a losing battle.

Q. What can utility executives do to improve the quality of asset data?
A. First of all, you need to develop a data governance framework. Going back to the analogy, a data governance framework gives you the structure to find the leaks, fix the leaks, and monitor how much of the water has been bailed out. If the water level is still rising, you have not fixed all the leaks. But having a data governance framework is not the be-all and end-all.

You also need to appoint data stewards to be accountable for establishing and maintaining high quality asset data. The job of a data steward would be easy if there was only one system where all asset data resided. But the fact of the matter is that asset data is fragmented – scattered across multiple systems. Data stewards have a huge responsibility and they need to be supported by a solid data management infrastructure to ease the burden of managing business-critical asset information.

Webinar, Attention Utility Executives Bad Asset Data

If you are responsible for asset management / equipment maintenance or regulatory reporting, particularly rate case submissions, check out this webinar.

Master Data Management (MDM) ensures business-critical asset data is consistent everywhere by pulling together data that is scattered across multiple applications. It manages and masters it in a central location on a continuous basis and shares it with any applications that need that data. MDM provides a user interface and workflow for data stewards to manage the tangled web of names and IDs these assets are known by across systems. It also gives utilities a disciplined approach to manage important relationships between the asset data, such as an asset’s performance reliability and its cost.

Q. Any other pressing issues facing utilities?
A. Yes. Another big issue is tightening regulations that consume investment dollars and become key inputs into rate case submissions and defenses. One of the complicating factors is the number of regulations is not only increasing, but the regulators are also requiring faster implementation times than ever before. So, utilities cannot just do what they have done in the past: throw more people at the problem in the short-term and resolve to fix it later by automating it “when things slow down.” That day never comes.

Q. How can utilities deal with these regulatory pressures?
A. Utilities need a new approach to deal with regulations. Start with the assumption that all data is fair game for regulators. All data must be accessible. You need to be able to report on it, not only to comply with regulations, but for competitive advantage. This requires the high quality asset information we talked about earlier, and an analytical application to:

  • Perform what-if analyses for your asset investment program;
  • Develop regulatory compliance or environmental reports quickly, because the hard work (integrating the data within your MDM program) has already been done; and
  • Get access to granular, observed reliability and cost information using your own utility’s data – not benchmark data that is already a couple of years old and highly summarized.

Q. What is your advice for utility company executives?
A. If you are the one responsible for signing off on regulatory reports and you do not look good in an orange jumpsuit, you need to invest in a plan that includes people, process, and technology to support regulatory reporting and asset management / equipment maintenance.

  • People – Data stewards have clear accountability for the quality of asset data.
  • Process – Data governance is your game plan.
  • Technology – A solid data management infrastructure consisting of data integration, data quality, and master data management is your means.

If you are responsible for asset management / equipment maintenance or regulatory reporting, particularly rate case submissions, check out this webinar, Attention Utility Executives: Don’t Waste Millions in Operating Costs Due to Bad Asset Data

 Our panel of utility data experts:

  • Reveal the five toughest business challenges facing utility industry executives;
  • Explain how bad asset data could be costing you millions of dollars in operating costs;
  • Share three best practices for optimizing asset management / equipment maintenance and regulatory reporting with accurate, consistent, and connected asset information; and
  • Show you how to implement these best practices with a demonstration.

 

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Posted in Data Governance, Data Integration, Data Quality, Enterprise Data Management, Master Data Management, Partners, Utilities & Energy, Vertical | Tagged , , , , , , , , , , , , , , , , | Leave a comment

MDM for Utilities: Data Revives a 100 Year-Old Business Model

In both Europe and North America, there’s something profoundly different about today’s Utility Bill. Today’s bill goes well beyond the amount of money you owe for service that month. Today your Utility Bill is full of DATA. Perhaps it contains baseline analytics around usage and temperature, over a twelve month span. Perhaps it contains additional warranties for the power lines that go from the street to your property (typically not covered for repairs by the utility).  In fact, recently, even 3rd party companies have been sending me mail, offering to engage in a fixed-rate payment plan to smooth out my cash flow from the customary projected (from last year) vs actual (read) usage readings. Since smart readers are cropping up everywhere, I was wondering why this “actual vs plan” was still practice, even in the most urban of environments.

MDM for Utilities

Keep flipping-the-switch profitable. Source: thetyee.ca

In fact, a modern utility company has far more intricate data than a consumer sees on a bill. Behind the scenes, utilities leverage a plethora of data pools. Utility companies now have robust asset management, job order and scheduling systems. In addition, they use advanced analytics that monitor sensor data to predict maintenance needs. Mostly importantly, utilities run monthly analytics to prepare rate case requests with local regulators. These are then used to lock in new cost-plus structures for local and business billing in the years ahead.

Unfortunately, most of these applications sit in geographical or departmental silos, and only connect with each other in batch mode, if at all.  These data silos make utilities susceptible to frequent, costly data clean-up projects. These Data clean-up projects always surface the Utility’s shortcomings with regard to data standardization, duplication, linkage and hierarchical structuring. However, until recently, few Utilities were willing to invest to ensure that the newly cleaned data pools remained clean.

Enter MDM for Utilities

Master Data Management is the lynch pin for resolving Utility data issues. Without a clean, enriched, truthful picture of substation, breaker, valve, pump and line information, how can an operator adequately document the need for a rate hike? MDM can help answer questions like:

  • Was that breaker really installed in back in 1900?
  • Or is the year 1900 simply the default date for this data field?
  • Does the substation design mirror what was actually installed?
  • Is the breaker physically located where it is supposed to be?
  • Am I paying maintenance for a breaker that is actually owned by another operator?
  • Why am I sending a crew to inspect equipment that was deemed in-working-order one month earlier?
  • Is the housing development meter really located where the installing contractor claims it was installed?

Without MDM, utilities face all sorts of potential problems:

  1. Maintenance budgets can be either underfunded or overfunded
  2. Job vs bill requests can fail to align with local county delineations
  3. New housing construction can be significantly underbid

MDM for Utilities When a Utility operator uses the wealth of data they possess to optimize their operations, they inevitably reap financial benefits. The Utility company of the future invests in the maintained integrity of their data pool, rather than continually wasting cycles bodies on quarterly data cleansing. To learn how your company can do the same, please register for our Utility Industry MDM webinar on April 1 at 10 AM PST. In the webinar, Informatica and Noah Consulting will address the use cases and financial value MDM can bring to the utility industry.

Disclaimer: Recommendations and illustrations contained in this post are estimates only and are based entirely upon information provided by the prospective customer and on our observations and benchmarks.  While we believe our recommendations and estimates to be sound, the degree of success achieved by the prospective customer is dependent upon a variety of factors, many of which are not under Informatica’s control and nothing in this post shall be relied upon as representative of the degree of success that may, in fact, be realized and no warranty or representation of success, either express or implied, is made.

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Posted in Master Data Management, Utilities & Energy | Tagged , , , , | Leave a comment

Death of the Data Scientist: Silver Screen Fiction?

Maybe the word “death” is a bit strong, so let’s say “demise” instead.  Recently I read an article in the Harvard Business Review around how Big Data and Data Scientists will rule the world of the 21st century corporation and how they have to operate for maximum value.  The thing I found rather disturbing was that it takes a PhD – probably a few of them – in a variety of math areas to give executives the necessary insight to make better decisions ranging from what product to develop next to who to sell it to and where.

Who will walk the next long walk.... (source: Wikipedia)

Who will walk the next long walk…. (source: Wikipedia)

Don’t get me wrong – this is mixed news for any enterprise software firm helping businesses locate, acquire, contextually link, understand and distribute high-quality data.  The existence of such a high-value role validates product development but it also limits adoption.  It is also great news that data has finally gathered the attention it deserves.  But I am starting to ask myself why it always takes individuals with a “one-in-a-million” skill set to add value.  What happened to the democratization  of software?  Why is the design starting point for enterprise software not always similar to B2C applications, like an iPhone app, i.e. simpler is better?  Why is it always such a gradual “Cold War” evolution instead of a near-instant French Revolution?

Why do development environments for Big Data not accommodate limited or existing skills but always accommodate the most complex scenarios?  Well, the answer could be that the first customers will be very large, very complex organizations with super complex problems, which they were unable to solve so far.  If analytical apps have become a self-service proposition for business users, data integration should be as well.  So why does access to a lot of fast moving and diverse data require scarce PIG or Cassandra developers to get the data into an analyzable shape and a PhD to query and interpret patterns?

I realize new technologies start with a foundation and as they spread supply will attempt to catch up to create an equilibrium.  However, this is about a problem, which has existed for decades in many industries, such as the oil & gas, telecommunication, public and retail sector. Whenever I talk to architects and business leaders in these industries, they chuckle at “Big Data” and tell me “yes, we got that – and by the way, we have been dealing with this reality for a long time”.  By now I would have expected that the skill (cost) side of turning data into a meaningful insight would have been driven down more significantly.

Informatica has made a tremendous push in this regard with its “Map Once, Deploy Anywhere” paradigm.  I cannot wait to see what’s next – and I just saw something recently that got me very excited.  Why you ask? Because at some point I would like to have at least a business-super user pummel terabytes of transaction and interaction data into an environment (Hadoop cluster, in memory DB…) and massage it so that his self-created dashboard gets him/her where (s)he needs to go.  This should include concepts like; “where is the data I need for this insight?’, “what is missing and how do I get to that piece in the best way?”, “how do I want it to look to share it?” All that is required should be a semi-experienced knowledge of Excel and PowerPoint to get your hands on advanced Big Data analytics.  Don’t you think?  Do you believe that this role will disappear as quickly as it has surfaced?

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Posted in Big Data, Business Impact / Benefits, CIO, Customer Acquisition & Retention, Customer Services, Data Aggregation, Data Integration, Data Integration Platform, Data Quality, Data Warehousing, Enterprise Data Management, Financial Services, Healthcare, Life Sciences, Manufacturing, Master Data Management, Operational Efficiency, Profiling, Scorecarding, Telecommunications, Transportation, Uncategorized, Utilities & Energy, Vertical | Tagged , , , , | 1 Comment

Sensational Find – $200 Million Hidden in a Teenager’s Bedroom!

That tag line got your attention – did it not?  Last week I talked about how companies are trying to squeeze more value out of their asset data (e.g. equipment of any kind) and the systems that house it.  I also highlighted the fact that IT departments in many companies with physical asset-heavy business models have tried (and often failed) to create a consistent view of asset data in a new ERP or data warehouse application.  These environments are neither equipped to deal with all life cycle aspects of asset information, nor are they fixing the root of the data problem in the sources, i.e. where the stuff is and what it look like. It is like a teenager whose parents have spent thousands of dollars on buying him the latest garments but he always wears the same three outfits because he cannot find the other ones in the pile he hoardes under her bed.  And now they bought him a smart phone to fix it.  So before you buy him the next black designer shirt, maybe it would be good to find out how many of the same designer shirts he already has, what state they are in and where they are.

Finding the asset in your teenager's mess

Finding the asset in your teenager’s mess

Recently, I had the chance to work on a like problem with a large overseas oil & gas company and a North American utility.  Both are by definition asset heavy, very conservative in their business practices, highly regulated, very much dependent on outside market forces such as the oil price and geographically very dispersed; and thus, by default a classic system integration spaghetti dish.

My challenge was to find out where the biggest opportunities were in terms of harnessing data for financial benefit.

The initial sense in oil & gas was that most of the financial opportunity hidden in asset data was in G&G (geophysical & geological) and the least on the retail side (lubricants and gas for sale at operated gas stations).  On the utility side, the go to area for opportunity appeared to be maintenance operations.  Let’s say that I was about right with these assertions but that there were a lot more skeletons in the closet with diamond rings on their fingers than I anticipated.

After talking extensively with a number of department heads in the oil company; starting with the IT folks running half of the 400 G&G applications, the ERP instances (turns out there were 5, not 1) and the data warehouses (3), I queried the people in charge of lubricant and crude plant operations, hydrocarbon trading, finance (tax, insurance, treasury) as well as supply chain, production management, land management and HSE (health, safety, environmental).

The net-net was that the production management people said that there is no issue as they already cleaned up the ERP instance around customer and asset (well) information. The supply chain folks also indicated that they have used another vendor’s MDM application to clean up their vendor data, which funnily enough was not put back into the procurement system responsible for ordering parts.  The data warehouse/BI team was comfortable that they cleaned up any information for supply chain, production and finance reports before dimension and fact tables were populated for any data marts.

All of this was pretty much a series of denial sessions on your 12-step road to recovery as the IT folks had very little interaction with the business to get any sense of how relevant, correct, timely and useful these actions are for the end consumer of the information.  They also had to run and adjust fixes every month or quarter as source systems changed, new legislation dictated adjustments and new executive guidelines were announced.

While every department tried to run semi-automated and monthly clean up jobs with scripts and some off-the-shelve software to fix their particular situation, the corporate (holding) company and any downstream consumers had no consistency to make sensible decisions on where and how to invest without throwing another legion of bodies (by now over 100 FTEs in total) at the same problem.

So at every stage of the data flow from sources to the ERP to the operational BI and lastly the finance BI environment, people repeated the same tasks: profile, understand, move, aggregate, enrich, format and load.

Despite the departmental clean-up efforts, areas like production operations did not know with certainty (even after their clean up) how many well heads and bores they had, where they were downhole and who changed a characteristic as mundane as the well name last and why (governance, location match).

Marketing (Trading) was surprisingly open about their issues.  They could not process incoming, anchored crude shipments into inventory or assess who the counterparty they sold to was owned by and what payment terms were appropriate given the credit or concentration risk associated (reference data, hierarchy mgmt.).  As a consequence, operating cash accuracy was low despite ongoing improvements in the process and thus, incurred opportunity cost.

Operational assets like rig equipment had excess insurance coverage (location, operational data linkage) and fines paid to local governments for incorrectly filing or not renewing work visas was not returned for up to two years incurring opportunity cost (employee reference data).

A big chunk of savings was locked up in unplanned NPT (non-production time) because inconsistent, incorrect well data triggered incorrect maintenance intervals. Similarly, OEM specific DCS (drill control system) component software was lacking a central reference data store, which did not trigger alerts before components failed. If you add on top a lack of linkage of data served by thousands of sensors via well logs and Pi historians and their ever changing roll-up for operations and finance, the resulting chaos is complete.

One approach we employed around NPT improvements was to take the revenue from production figure from their 10k and combine it with the industry benchmark related to number of NPT days per 100 day of production (typically about 30% across avg depth on & offshore types).  Then you overlay it with a benchmark (if they don’t know) how many of these NPT days were due to bad data, not equipment failure or alike, and just fix a portion of that, you are getting big numbers.

When I sat back and looked at all the potential it came to more than $200 million in savings over 5 years and this before any sensor data from rig equipment, like the myriad of siloed applications running within a drill control system, are integrated and leveraged via a Hadoop cluster to influence operational decisions like drill string configuration or asmyth.

Next time I’ll share some insight into the results of my most recent utility engagement but I would love to hear from you what your experience is in these two or other similar industries.

Disclaimer:
Recommendations contained in this post are estimates only and are based entirely upon information provided by the prospective customer  and on our observations.  While we believe our recommendations and estimates to be sound, the degree of success achieved by the prospective customer is dependent upon a variety of factors, many of which are not under Informatica’s control and nothing in this post shall be relied upon as representative of the degree of success that may, in fact, be realized and no warrantee or representation of success, either express or implied, is made.
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Posted in Application Retirement, B2B, Big Data, Business Impact / Benefits, Business/IT Collaboration, CIO, Data Aggregation, Data Governance, Data Integration, Data Quality, Enterprise Data Management, Governance, Risk and Compliance, Manufacturing, Master Data Management, Mergers and Acquisitions, Operational Efficiency, Uncategorized, Utilities & Energy, Vertical | Tagged , , , , , , , | Leave a comment

Squeezing the Value out of the Old Annoying Orange

I believe that most in the software business believe that it is tough enough to calculate and hence financially justify the purchase or build of an application - especially middleware – to a business leader or even a CIO.  Most of business-centric IT initiatives involve improving processes (order, billing, service) and visualization (scorecarding, trending) for end users to be more efficient in engaging accounts.  Some of these have actually migrated to targeting improvements towards customers rather than their logical placeholders like accounts.  Similar strides have been made in the realm of other party-type (vendor, employee) as well as product data.  They also tackle analyzing larger or smaller data sets and providing a visual set of clues on how to interpret historical or predictive trends on orders, bills, usage, clicks, conversions, etc.

Squeeze that Orange

Squeeze that Orange

If you think this is a tough enough proposition in itself, imagine the challenge of quantifying the financial benefit derived from understanding where your “hardware” is physically located, how it is configured, who maintained it, when and how.  Depending on the business model you may even have to figure out who built it or owns it.  All of this has bottom-line effects on how, who and when expenses are paid and revenues get realized and recognized.  And then there is the added complication that these dimensions of hardware are often fairly dynamic as they can also change ownership and/or physical location and hence, tax treatment, insurance risk, etc.

Such hardware could be a pump, a valve, a compressor, a substation, a cell tower, a truck or components within these assets.  Over time, with new technologies and acquisitions coming about, the systems that plan for, install and maintain these assets become very departmentalized in terms of scope and specialized in terms of function.  The same application that designs an asset for department A or region B, is not the same as the one accounting for its value, which is not the same as the one reading its operational status, which is not the one scheduling maintenance, which is not the same as the one billing for any repairs or replacement.  The same folks who said the Data Warehouse is the “Golden Copy” now say the “new ERP system” is the new central source for everything.  Practitioners know that this is either naiveté or maliciousness. And then there are manual adjustments….

Moreover, to truly take squeeze value out of these assets being installed and upgraded, the massive amounts of data they generate in a myriad of formats and intervals need to be understood, moved, formatted, fixed, interpreted at the right time and stored for future use in a cost-sensitive, easy-to-access and contextual meaningful way.

I wish I could tell you one application does it all but the unsurprising reality is that it takes a concoction of multiple.  None or very few asset life cycle-supporting legacy applications will be retired as they often house data in formats commensurate with the age of the assets they were built for.  It makes little financial sense to shut down these systems in a big bang approach but rather migrate region after region and process after process to the new system.  After all, some of the assets have been in service for 50 or more years and the institutional knowledge tied to them is becoming nearly as old.  Also, it is probably easier to engage in often required manual data fixes (hopefully only outliers) bit-by-bit, especially to accommodate imminent audits.

So what do you do in the meantime until all the relevant data is in a single system to get an enterprise-level way to fix your asset tower of Babel and leverage the data volume rather than treat it like an unwanted step child?  Most companies, which operate in asset, fixed-cost heavy business models do not want to create a disruption but a steady tuning effect (squeezing the data orange), something rather unsexy in this internet day and age.  This is especially true in “older” industries where data is still considered a necessary evil, not an opportunity ready to exploit.  Fact is though; that in order to improve the bottom line, we better get going, even if it is with baby steps.

If you are aware of business models and their difficulties to leverage data, write to me.  If you even know about an annoying, peculiar or esoteric data “domain”, which does not lend itself to be easily leveraged, share your thoughts.  Next time, I will share some examples on how certain industries try to work in this environment, what they envision and how they go about getting there.

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Posted in Application Retirement, Big Data, Business Impact / Benefits, Business/IT Collaboration, CIO, Customer Acquisition & Retention, Customers, Data Governance, Data Quality, Enterprise Data Management, Governance, Risk and Compliance, Healthcare, Life Sciences, Manufacturing, Master Data Management, Mergers and Acquisitions, Operational Efficiency, Product Information Management, Profiling, Telecommunications, Transportation, Utilities & Energy, Vertical | 1 Comment