Category Archives: Public Sector

Is Your Customer and Employee Information Safe?

Personally Identifiable Information is under attack like never before.  In the news recently two prominent organizations—institutions—were attacked.  What happened:

  • A data breach at a major U.S. Insurance company exposed over a million of their policyholders to identity fraud.  The data stolen included Personally Identifiable information such as names, Social Security numbers, driver’s license numbers and birth dates.  In addition to Nationwide paying million dollar identity fraud protection to policyholders, this breach is creating fears that class action lawsuits will follow. (more…)
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Posted in Application ILM, Big Data, Data masking, Financial Services, Public Sector | Tagged , , , , , , , , , , | 1 Comment

Queensland Police Service Case Study: Use Your Bad Data To Build A Compelling Data Quality Business Case

Some might think that building a data quality business case is difficult and complicated – but it doesn’t have to be.

Graeme Campbell, former manager of the client services group at Queensland Police Service (QPS) in Australia

At InformaticaWorld, I had the pleasure of meeting Graeme Campbell, ex manager of the client services group at Queensland Police Service (QPS) in Australia, where he delivered a compelling presentation titled, Queensland Police Drive Out Crime with Informatica. My key takeaway: build a simple, business-focused and results-oriented business case that inspires action. (more…)

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Posted in Business Impact / Benefits, Data Quality, Master Data Management, Public Sector | Tagged , , , , , , , , , , , , , | Leave a comment

360° View of the Citizen: Increasing Transparency

History is the likely final arbiter of the effectiveness of the American Recovery and Reinvestment Act (ARRA), commonly called the Stimulus Bill.  But, the legacy of that piece of legislation may forever change the way people view government spending.  As never before, the ARRA called for and implemented transparency requirements associated with spending.  In theory, citizens were able to track how stimulus dollars were being spent directly in their communities and the government was able to more easily identify improper payments, waste, fraud, and abuse.  One of the lasting results is that the stimulus has done more to increase the need and imperative for government transparency than almost any other trigger in history.  Further, there has been a large increase in demand for transparency at all levels of government. (more…)

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Posted in Informatica Feature, Public Sector, Vertical | Leave a comment

360° View of the Citizen: Defining the Win-Win for Government

In an recent blog,

“The CRM boom 10-15 years ago in the commercial world was largely driven by an intense desire to grow business. But, it is important to remember that it was actually very balanced. Customers and business both benefited. Customers got better service, more access to information, less wait times, etc.  Business got better intelligence about their customers, more customer loyalty, better insight into product expansion opportunities, and ultimately high profit.  Thus, a win-win for the customer and business.

For government customer service improvement efforts, the win-win scenario has not been so clear. Citizens have more access to information, more transactions and interactions can be done online, and access to government is streamlined, at least in some cases.  Certainly government has realized some benefits from in terms of economy of scale or operational efficiencies, but not enough.” (more…)

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Posted in Public Sector, Vertical | Leave a comment

360° View of the Citizen: Governments Strive to Improve Customer Service

“The public deserves competent, efficient, and responsive service from the Federal Government.  Executive departments and agencies must continuously evaluate their performance in meeting this standard and work to improve it.”  whitehouse.gov (Executive Order 13571, 1993)

For government organizations striving to improve customer service, the path to success has not always been easy. Incremental improvement initiatives have only provided a marginal return. As previously discussed, these initiatives have fallen drastically short of the win-win scenario threshold. Further, demand for new, better, and faster services is out pacing the ability of these already strapped organizations to deliver on additional capabilities.  Budget cuts, new regulations, high staff retirement rates, and a plethora of competing priorities seem to derail the best intentions.  (more…)

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360° View of the Citizen: Dream or Reality: What is a 360° View?

What is a 360° View of the Citizen? Not a new question, but perhaps one that is not been completely understood by government. Is the 360° View just the latest buzz word or pipedream, or a real solution for governments that can drive new levels of customer service, while also addressing some of the greatest challenges facing governments today including the dramatic requirement to reduce costs, improve service delivery, decrease error rates, and impact positive outcomes?  Given the siloed nature of government, a 360° View may seem elusive at best or incompletely unrealistic to some. But, some forward-thinking governments are already well down the path of achieving a 360° View of the Citizen and using the power of this approach to improve customer service, meet the increasing demand for transparency, reducing improper payments, waste, fraud, and abuse, impact better program outcomes, and drive positive policy changes.  (more…)

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Posted in Public Sector, Vertical | Tagged | 2 Comments

360° View of the Citizen: Realizing the Win-Win for Citizens and Government

Government organizations continue to face increasing pressure to improve customer service and operational efficiency. To date, almost every organization has embarked on some type of program ranging from 311 call centers to CRM projects in an effort to be more responsive. However, these initiatives may be only scratching the surface of what is needed to achieve real improvements across government. (more…)

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Data Center Consolidation: How to Turn Mandated Reductions Into Opportunity

I. The Problem

At a time when governments at all levels are being called upon to once again, “do more with less,” Data Center Consolidation (DCC) has become a hot topic. While the Federal government has called for a reduction of 2,400 Data Centers down to about 1,200 by 2015, what does that mean, and most important, how does government get there?  (more…)

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Accountable Government – Stopping Improper Payments

As the federal government reported an estimated $115 billion in improper payments in Fiscal Year 2011, the impetus to eliminate and recover these funds continues to mount. State governments also struggle with mounting and often embarrassing improper payments with estimated totals approaching $125 billion.  (more…)

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Posted in Complex Event Processing, Identity Resolution, Master Data Management, Public Sector | Tagged , , | Leave a comment

Remote Data Collection and Transformation – with Ultra Messaging Cache Option and B2B Data Transformation

Sometimes when I drive past an electronic tollway collection sensor, I wonder about the amount of data it must generate. I’m no expert on such technology, but at a minimum, the RFID sensor has to read the chip in your car, and log the date and time plus your RFID info, and then a camera takes a picture to catch any potential violators. Now multiply that data times the hundreds of thousands of cars that drive such roads every day, times the number of sensors they pass, and I’m quite sure this number exceeds several million messages per day. (more…)

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Posted in B2B, Big Data, Data Aggregation, Data Transformation, Financial Services, Healthcare, Public Sector, Telecommunications, Ultra Messaging | Tagged , , , , , , , , , , | Leave a comment