Category Archives: Professional Services

People, Processes and Technology – Don’t Forget the TECHNOLOGY!

As a routine matter of delivering care, billing for services and operating their hospitals and physician practices, healthcare providers deal with patient’s protected health information all day, every day. Dealing with the data becomes routine and it’s easy for sometimes onerous security and privacy policies and procedures to be overlooked. While we’d all like that not to be the case, delivering healthcare (and getting paid for it) is a hugely complex undertaking and focusing exclusively on human processes and calling for constant vigilance and attention to detail can only go so far. (more…)

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Posted in Data masking, Healthcare, Professional Services | Tagged , , , , , , , , | Leave a comment

Lean Architecture

Lean management practices have been applied in recent years to virtually all business functions and processes, including of course Lean Integration.  IT architecture is no exception. But what exactly does a Lean Architecture look like and how could you measure its “leanness”?  Since there is no generally accepted definition lean architecture, and since I won’t bore you with mine, it might be easier to describe what a non-lean architecture looks like. Or to ask it differently, what are some non-lean approaches to architecture? (more…)

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Posted in Application ILM, Integration Competency Centers, Professional Services | Tagged , , , , | 1 Comment

More On The “Achilles Heel Of Cloud Computing – Data Integration”

In March of last year I posted a blog here entitled: The Achilles Heel Of Cloud Computing – Data Integration.  “In fact, what currently limits the number of cloud deployments is the lack of a clear understanding of data integration in the context of cloud computing. This is a rather easy problem to solve, but it’s often an afterthought.”

So more than a year later, where are we?

While some progress has been made, many cloud computing implementation projects continue to ignore the value of a sound data integration strategy and the use of the right data integration technology.  Most paint themselves into a data quality and data synchronization corner, but give them time. (more…)

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Posted in Big Data, Cloud Computing, Data Governance, Data Integration, Data Migration, Data Synchronization, News & Announcements, Partners, Professional Services | Tagged , , , , | Leave a comment

Who’s Fault Is It If Your Integration Factory Is Not Performing?

The CIO of GT Inc. (the fictitious name of a real company) met with his middleware vendor rep to deliver some depressing news.

“We established an outsourced factory delivery model two years ago using the productivity tools that you sold us and we made it our enterprise standard.  The factory results however, are discouraging use of your integration platform. Projects are not getting approved by the business because of high costs, or else project teams are working around the standard and building hand-coded solutions. Did I make a mistake in buying your software?” (more…)

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Posted in Business Impact / Benefits, CIO, Data Integration, Integration Competency Centers, Professional Services | Tagged , , , , , | Leave a comment

Are Function Points Useful For Data Integration?

Why does one software project cost twice as much as another?  Is it because it is developing twice as much functionality as the other? If you contract with two system integrators, how can you tell which one is more productive? In a multi-year outsourcing arrangement, is your supplier getting more or less efficient year over year?

An enduring challenge in the software industry is establishing a standard unit of measurement that expresses the amount of business functionality in a given information system so that questions like these can be addressed.  Most organizations have not adopted a formal measure, but of those that have, the most widely accepted measure is function points which were defined by Allan Albrecht in 1979[1]. But are function points an effective metric for integration projects? (more…)

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Posted in Business Impact / Benefits, Data Integration, Integration Competency Centers, Professional Services | Tagged , , , , , , , | 4 Comments

Application Discovery – Fact Or Fiction

Informatica has been involved in many high value application consolidation projects and naturally our perspective is all about the data – we are interested in its quality, its lineage, its size and shape and how it correlates from one application to another. We provide a range of services to help our customers with this. This is all very important but we also need to think about the larger picture: the application servers, the database servers, shared infrastructure and storage.

Automated [IT infrastructure] discovery is a kind of holy grail – the idea is that you detect all of the servers and inter-server communications happening within a data centre, and somehow you can auto-magically infer business applications and services and all their dependencies. As is so often the case the reality is somewhat more complex – what you actually need to do is then apply lots of filters and human refinements to remove a vast amount of noise so that you end up with a useful and usable model.

(more…)

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Posted in Application ILM, Business Impact / Benefits, Data Migration, Professional Services | Tagged , , , | Leave a comment

Can Services Truly Differentiate a Company? Informatica Believes So!

One of the major corporate objectives that Informatica tracks every quarter is “Improve Customer Satisfaction”.  We look at at variety of metrics – both qualitative and quantitative – relating to how you, our customers, are engaging with us. We evaluate everything from Marketing to our technical support interactions, the critiques from our training courses, the engagement feedback from our professional services and more besides.  All of these are reported regularly to our CEO and the  Board of Directors.

So, we were delighted to receive an accolade recently in regard to our professional service organization.  We were awarded the honor of being “best of the best” in SPI Research’s annual survey.  This is very important to us, since I think it reflects our commitment to you - by focusing on differentiating ourselves by delivering the best possible service at all times.  You can find the press release announcing the award here. (more…)

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Posted in B2B, B2B Data Exchange, Business Impact / Benefits, Cloud Computing, Customer Services, Customers, Data Integration, Data Quality, Informatica University, Master Data Management, Professional Services | Tagged , , | 4 Comments

Demand Certification, Or Else

This article is one of a series on the topic of Knowledge Transfer, Best Practices, Training and Certification within the Data Integration community. Click here for an overview of the series.

In my previous blogs I wrote abut the various ways in which practitioners can improve their knowledge in Informatica technology.  Of course nothing beats hands-on expertise and our certification program will provide proof of such ability.  However, certification means nothing unless we all aspire to driving it – this means primarily you, our customers. (more…)

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Posted in Informatica University, Professional Services, Uncategorized | 1 Comment

Top Seven Categories For Data Integration Knowledge

This article is one of a series on the topic of Knowledge Transfer, Best Practices, Training and Certification within the Data Integration community.   Click here for an overview of the series.

Informatica offers a platform comprising eight critical technology areas that together help drive business value through trustworthy, actionable strategic information assets. These are Enterprise Data Integration (to integrate fragmented data across an enterprise); Cloud Data Integration (to control data off-premise); B2B Data Exchange (to share data with trading partners); Ultra Messaging (to deliver data at incredibly fast speeds); Application ILM (to manage the growing volumes of data); Data Quality (to ensure you can trust your data); Complex Event Processing (to enable you to act automatically on your data) and Master Data Management (to allow you to govern your data).

Our goal at Informatica is to help you deploy these technologies in the shortest time-frame and with the greatest value to your business requirements. As our community has grown, so has your ability to tap into an expanding community of Informatica practitioners. We are actively working with this community to ensure that it is skilled to the highest possible degree. To this end we provide a number of basic building blocks to ensure that they are representative of the high values we espouse to – including capabilities to improve the skills of individual practitioners, but also a community approach to sharing best practices amongst that community. (more…)

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Posted in B2B, Cloud Computing, Complex Event Processing, Data Integration, Data Integration Platform, Data Quality, Informatica University, Professional Services, Uncategorized | Leave a comment

Knowledge Transfer, Best Practices, Training And Certification

During the Informatica 9 world tour, I travelled to many parts of the world speaking to customers about the role of Informatica within their organizations.  I have been impressed with how people are using our technology and the way in which our Platform is providing value and benefit.  However, one thing that has become clear in all the conversations I have had is that we need to do more in helping you to gain the knowledge necessary to extend your utilization of our Platform.

This is not just about taking a training course.  This is far more than just that – it is about leveraging the power of the Informatica community, understanding what data integration technology can do, how it works and how to implement projects with industry best practices. Clearly we still have work to do in order to better communicate the great strides that we have made in these areas – for example, many people do not realize that we wrote the book on Integration Competency Centers, and are leading the industry in driving Lean Integration practices – we wrote that book too.

Over the coming weeks I am going to publish a series of blogs that looks at the areas of Knowledge Transfer, Best Practices, Training and Certification.  I believe that these are all critical to ensuring the right level of skills are available to you, our customers – both within your own organizations and also within our partner community that you work with.  Today there are many different places that you can go to in order to improve your knowledge, and we at Informatica want to do all that we can to help you work with the best skilled practitioners in the industry. We welcome your comments and input to help us broaden our offerings, enable our partners and ensure that the community has access to the relevant knowledge that is available to help you gain even more value from our technology. (more…)

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Posted in Customers, Informatica University, Professional Services, Uncategorized | 2 Comments