Category Archives: Customers
I joined Informatica five months ago — it didn’t seem like the “I’m new here card” kept things slow for very long and now, being four weeks from HIMSS, I’m in the middle of a familiar flurry activity. Each year, I am reminded that times change, the location changes, where I am working may shift but some things stay the same. At the top of the stay the same list is the passion we all have for healthcare IT… oh, and the familiar faces I look forward to reconnecting with!
Let me tell you a bit about what we have planned for HIMSS 2013. In the coming weeks, we will make exciting product announcements so watch this space. As a precursor, download our latest whitepaper on Healthcare Data Management.
Next, and probably the highlight that I am most excited about, we have one of our customers joining us during the conference. With a prominent NOLA presence, Jonathan Stevenson, Director of Analytics at Ochsner Health System, will be in our booth. Jonathan will share the Ochsner analytics vision and accomplishments. Ochnser relied on the Informatica Platform to migrate data from 38 clinical applications into Epic and then designated Informatica as their enterprise integration platform. As they enter the next phase of their analytics journey, the platform plays a key role in enabling business, clinical and IT collaboration with the ability to streamline development and improve confidence through improved data quality.
We are also excited to increase our booth presence this year and with two partners joining us to exhibit their solutions. The first being HighPoint Solutions and the second being announced closer to the show. Together we will demonstrate joint offerings and examples of innovations in healthcare.
HIMSS would not be complete without social events. One in particular that I want to mention is a meet and greet reception, Monday, March 4th 6:00pm-8:00pm; we are co-sponsoring with dbMotion. If you’d like to attend, contact us via firstname.lastname@example.org. If you can’t meet us at our booth, please let us know and we’ll be happy to arrange a separate time to meet.
Watch this Ochnsner YouTube video and then stop by booth 5005 and learn how Informatica can help you to unlock the potential of your data. Stop by to find out how you can win daily cash prize giveaways.
As always, please feel free to post comments or questions.
This week we got the news that for the fifth year in a row, Informatica Cloud has won the 2012 Salesforce.com AppExchange Customer Choice Award. Informatica Cloud Integration for Salesforce was recognized as the winner in the very crowded IT and Administration category, which includes administration and IT, data cleansing, integration, IT management and other applications.These awards are based on the number and quality of customer reviews on the AppExchange. (more…)
Last week, I posted this blog: Logitech MDM Case Study: Seven Lessons for Mastering Product and Customer Data (Part I of II) which shares highlights from recent webinar. Logitech’s Severin Stoll, Senior Business Engagement Manager of Global IT Solutions spoke with David Decloux, MDM technical lead in EMEA about Logitech’s Global MDM implementation, in which they are mastering product, customer and consumer data.
In this blog, I’ll share some of the highlights of the Q&A I led and results from two polls. (more…)
Logitech’s Severin Stoll, Senior Business Engagement Manager of Global IT Solutions participated in a webinar with David Decloux, MDM technical lead in EMEA about Logitech’s Global MDM Implementation.
Severin shared the business challenges that led the global electronics company to pursue an MDM program, their business requirements, and the seven lessons for mastering product and customer data. Their next step is mastering consumer data.
In the next two blogs I’ll share some of the highlights from the discussion, the Q&A session and the poll results from this popular webinar which attracted more than 800 registrants. (more…)
Yes!! Only if you are an Informatica customer who has access to our latest Support videos.
Informatica Global Customer Support is delighted to announce the launch of its Support TV with access to over a hundred videos in HD quality. These self-help videos will help you learn more about the products and troubleshoot issues easily, effectively .
We are always looking for new ways to enable customers to better help themselves and the launch of Support TV is a big step in that endeavor.
Watch, Learn, Resolve. This is our motto. (more…)
I attended Forrester’s Customer Experience conference a couple of weeks ago to get up to speed on how different companies are changing their processes and culture to truly put the customer at the center of their world. Concepts such as voice of the customer, the buyer’s journey, and moments of truth were tossed around like popcorn. The high bar set at the conference was to achieve empathy with the customer in order to deliver true customer experience innovations. Beyond such lofty concepts, there was also a lot of discussion about the underlying practical matter of gathering the relevant data about customers in order to build the knowledge and understanding essential to creating that empathy. (more…)