Category Archives: Customers
How to Improve Your Application Preformance with the Hardware You Already Have
Most application owners know that as data volumes accumulate, application performance can take a major hit if the underlying infrastructure is not aligned to keep up with demand. The problem is that constantly adding hardware to manage data growth can get costly – stealing budgets away from needed innovation and modernization initiatives.
Join Julie Lockner as she reviews the Cox Communications case study on how they were able to solve an application performance problem caused by too much data with the hardware they already had by using Informatica Data Archive with Smart Partitioning. Source: TechValidate. TVID: 3A9-97F-577
Heathrow Airport Security is NOT Lean
This is a Lean Integration story – trust me, it will become clear as the story progresses.
I’ve now passed through London’s Heathrow airport security at least five times in the past year, so that makes me an expert. A common pattern I have observed is when the x-ray scanner notices something “suspicious” (like fluids or creams that should be in a separate clear plastic bag.) Then the nightmare starts. (more…)
How to Go From Multiple Salesforce Orgs to a Single Customer View
Tracking key information across global, regional and departmental levels is often hard enough without considering multiple Salesforce orgs in your business.
If you’re here, then you may already know what a Salesforce org is, but if not, we have a definition available straight from the horse’s mouth:
“A deployment of Salesforce with a defined set of licensed users. An organization/org is the virtual space provided to an individual customer of salesforce.com. Your organization includes all of your data and applications, and is separate from all other organizations.” (more…)
Some Things Change and Some Things Stay the Same
I joined Informatica five months ago — it didn’t seem like the “I’m new here card” kept things slow for very long and now, being four weeks from HIMSS, I’m in the middle of a familiar flurry activity. Each year, I am reminded that times change, the location changes, where I am working may shift but some things stay the same. At the top of the stay the same list is the passion we all have for healthcare IT… oh, and the familiar faces I look forward to reconnecting with!
Let me tell you a bit about what we have planned for HIMSS 2013. In the coming weeks, we will make exciting product announcements so watch this space. As a precursor, download our latest whitepaper on Healthcare Data Management.
Next, and probably the highlight that I am most excited about, we have one of our customers joining us during the conference. With a prominent NOLA presence, Jonathan Stevenson, Director of Analytics at Ochsner Health System, will be in our booth. Jonathan will share the Ochsner analytics vision and accomplishments. Ochnser relied on the Informatica Platform to migrate data from 38 clinical applications into Epic and then designated Informatica as their enterprise integration platform. As they enter the next phase of their analytics journey, the platform plays a key role in enabling business, clinical and IT collaboration with the ability to streamline development and improve confidence through improved data quality.
We are also excited to increase our booth presence this year and with two partners joining us to exhibit their solutions. The first being HighPoint Solutions and the second being announced closer to the show. Together we will demonstrate joint offerings and examples of innovations in healthcare.
HIMSS would not be complete without social events. One in particular that I want to mention is a meet and greet reception, Monday, March 4th 6:00pm-8:00pm; we are co-sponsoring with dbMotion. If you’d like to attend, contact us via jshafer@informatica.com. If you can’t meet us at our booth, please let us know and we’ll be happy to arrange a separate time to meet.
Watch this Ochnsner YouTube video and then stop by booth 5005 and learn how Informatica can help you to unlock the potential of your data. Stop by to find out how you can win daily cash prize giveaways.
As always, please feel free to post comments or questions.
Salesforce.com Recognizes Informatica for Cloud Data Integration
This week we got the news that for the fifth year in a row, Informatica Cloud has won the 2012 Salesforce.com AppExchange Customer Choice Award. Informatica Cloud Integration for Salesforce was recognized as the winner in the very crowded IT and Administration category, which includes administration and IT, data cleansing, integration, IT management and other applications.These awards are based on the number and quality of customer reviews on the AppExchange. (more…)
Logitech MDM Case Study: Live Questions, Answers and Attendee Poll Results (Part II of II)
Last week, I posted this blog: Logitech MDM Case Study: Seven Lessons for Mastering Product and Customer Data (Part I of II) which shares highlights from recent webinar. Logitech’s Severin Stoll, Senior Business Engagement Manager of Global IT Solutions spoke with David Decloux, MDM technical lead in EMEA about Logitech’s Global MDM implementation, in which they are mastering product, customer and consumer data.
Logitech’s Severin Stoll and Informatica's David Decloux answer questions from webinar attendees about building an MDM business case, implementation time, data governance, and real-time MDM.
In this blog, I’ll share some of the highlights of the Q&A I led and results from two polls. (more…)
Logitech MDM Case Study: 7 Lessons for Mastering Product and Customer Data (Part I of II)
Severin Stoll played a critical role selling MDM within the business organization as a solution to their business challenges. Currently he’s in IT, responsible for the overall MDM program.
Logitech’s Severin Stoll, Senior Business Engagement Manager of Global IT Solutions participated in a webinar with David Decloux, MDM technical lead in EMEA about Logitech’s Global MDM Implementation.
Severin shared the business challenges that led the global electronics company to pursue an MDM program, their business requirements, and the seven lessons for mastering product and customer data. Their next step is mastering consumer data.
In the next two blogs I’ll share some of the highlights from the discussion, the Q&A session and the poll results from this popular webinar which attracted more than 800 registrants. (more…)
If a Picture is Worth a Thousand Words, Then Is a Video Worth a Million?
Yes!! Only if you are an Informatica customer who has access to our latest Support videos.
Informatica Global Customer Support is delighted to announce the launch of its Support TV with access to over a hundred videos in HD quality. These self-help videos will help you learn more about the products and troubleshoot issues easily, effectively .
We are always looking for new ways to enable customers to better help themselves and the launch of Support TV is a big step in that endeavor.
Watch, Learn, Resolve. This is our motto. (more…)
Data at the Center of the Customer Experience Innovation
I attended Forrester’s Customer Experience conference a couple of weeks ago to get up to speed on how different companies are changing their processes and culture to truly put the customer at the center of their world. Concepts such as voice of the customer, the buyer’s journey, and moments of truth were tossed around like popcorn. The high bar set at the conference was to achieve empathy with the customer in order to deliver true customer experience innovations. Beyond such lofty concepts, there was also a lot of discussion about the underlying practical matter of gathering the relevant data about customers in order to build the knowledge and understanding essential to creating that empathy. (more…)
Logitech’s Story: Using Informatica to Overcome Three Salesforce Data Challenges
In recent blogs I’ve shared our customers’ stories from Dreamforce. In particular, how they are building a trusted customer information foundation for salesforce.com to achieve their business objectives.
- Interstate Batteries’ Story: How Can You Be #1 Without Trusted Customer Information?
- OppenheimerFunds’ Story: Lay a Foundation of Trusted and Complete Customer Information for Salesforce
Logitech uses Informatica PowerCenter, Cloud, Data Quality and MDM to Overcome Three Salesforce Data Challenges
In this blog, I’ll cover the presentation delivered by Logitech’s Senior Manager, Data Engineering, Doctor of Business Administration, Steven Perelli-Minetti.
Logitech is a $2.32B global company providing consumer electronics to consumers and businesses in 100 countries. Their diverse but focused portfolio of products is sold via direct and indirect sales channels.
Steve explained that Logitech is an Oracle shop. They use Oracle e-Business Suite and Oracle BI. They were using Oracle OWB for data integration until they tried Informatica PowerCenter and realized it was a better fit for their data warehouse support and management.
1. Salesforce Challenge: Integrating Trade Promotion Data into an EDW
Logitech needed to support the business’ need for trade promotion analytics and reporting as well as IT’s need to keep the data safe and secure. They chose Informatica Cloud to replicate data from a custom trade promotion management (TPM) application on Force.com (PaaS), bring it into the Enterprise Data Warehouse (EDW), and combine it with the Soft Dollar Accruals data from Oracle e-Business Suite and POS data.
Steven said the results have been pretty good. They went live in one month. There is little maintenance. It’s subscription-based, which makes it cost effective. Unlike other offerings, they can scale the solution across any other systems.
2. Salesforce Challenge: Integrating Sales Data into an EDW
It’s critical for Logitech to understand what’s going on in their China business, which is an important emerging market. They use Informatica Cloud to integrate China’s Salesforce data with the EDW so management can gain insight into market share at the store level for example.
3. Salesforce Challenge: Managing Trusted Product and Customer Data
Logitech needed to manage a single trusted version of product and customer data across on-premise systems, cloud applications and third party data providers. Now they use Informatica Data Quality and Informatica MDM to consolidate and manage business-critical data on an ongoing basis, which is used by on-premise systems and cloud applications such as Salesforce.
Join us for a live webinar on December 5: Logitech MDM Case Study: Seven Lessons for Mastering Product and Customer Data. Severin Stoll, Senior Business Engagement Manager of Global IT Solutions at Logitech will share seven lessons learned from their global master data management (MDM) implementation.
- Product data: Logitech uses Informatica MDM to consolidate product data (images, descriptions, features, dimensions) from various sources. With this trusted product data foundation, Logitech can ensure consistency of product information across websites managed by third party vendors in various languages across the globe, resulting in efficiencies for the marketing team.
- Customer data: Logitech uses Informatica MDM to consolidate customer data from POS systems via thousands of data providers in many variations, languages and character sets. With this trusted customer data foundation, Logitech has a clearer picture of how products flow through channel partners to end-consumers.
Want more?
- Register now! Logitech MDM Case Study: Seven Lessons for Mastering Product and Customer Data Live Webinar on December 5.
- See the slide from Logitech’s presentation at Dreamforce or watch this video: Logitech’s use of Salesforce Force.com platform and Informatica Cloud for reporting.
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