Category Archives: Complex Event Processing
The Rise of the Machine – The Next Golden Data Source?
Most Industry analysts agree that there will be a dramatic increase in the number and nature of ‘connected devices’ over the next 3-5 years. These are predicted to run into tens of billions and include communication-enabled consumer devices, machines that move around (vehicles), things that don’t (vending machines, street furniture) and a myriad of sensors, cameras and other intelligent devices.
And you know where there are things that are measuring stuff there will be data; enormous amounts of data; and people and systems wanting to integrate this data and analyse it. (more…)
Proactive Customer Service for Transportation Operators
As a long-time practitioner of Complex Event Processing (referred to as “CEP”) technologies, I see the world in a different way – seemingly difficult problems can easily be solved by this technology. Whenever I hear of a business problem needing timely responses to critical events, I think “CEP!” Whenever a customer asks how they can get their business users more involved in operational decisions and influence outcomes, I say “CEP!” And whenever I read an article where the author asserts that companies need to modernize to be more proactive and customer-centric, I think “I need to call that guy and tell him about ‘CEP!’”
Here’s one case: (more…)
Zombies! Yes, They Are Real and Lurking Everywhere
Zombies are pretty big in Hollywood these days. The movie Zombieland was a huge box office success and taught us some valuable lessons for surviving when zombies take over the world. There were over 30 rules revealed. My two favorites were: 1) Good Cardio – to outrun zombies and 4) Doubletap – shoot a zombie twice to make sure they are done.
Surprisingly, the movie never talked about ZOMBIE WORKFLOWS!!!
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Making Big Data A Little Smaller
Big Data. The term has certainly caught on and the phenomenon is real. Every nanosecond of every day, more and more data is being created at ever increasing speeds. And since storage has become so economical, both cost and foot print, there are fewer compelling reasons for the enterprise to manage down the size of its databases. In response, new and emerging technologies such as universal database connectivity, complex event processing, connectivity to social network feeds and in-memory processing have been developed to better manage Big Data’s scale. While this is great news for the enterprise, it comes with some challenges in respect to business analytics. (more…)
My Dry Cleaner Rocked My World: A Loyalty Lesson For Big Companies
Shocked! I was simply blown away the other day by the most unlikely of companies – our dry cleaners.
Here’s what happened:
I went in on Saturday to pick up my dry cleaning. This establishment is owned and operated by a family. I was greeted by the mother/owner who asked how my wife was doing. I told her it was the day of her baby shower so I was staying away and running errands. She asked me to hold on for a minute and disappeared only to return with a bag in hand and said it was a gift for my wife.
My Dry Cleaner Really Loves Me!
She told me that last time my wife was in, she noticed that she was pregnant and looked up our last name on several registries, found an entry and bought something off it. (more…)
Informatica 9.1 Can Help You Be Captain Proactive
When something is really good, you’ve got to keep using it and last year the award-winning Comedy Central show South Park featured a character called “Captain Hindsight.” I won’t describe it, just watch it and please return to finish reading this blog. Here’s a link to a site with the perfect clip. 
As part of Informatica’s 9.1 launch, we are introducing a new offering called “Proactive PowerCenter Monitoring.” This will actually be an option for PowerCenter. (more…)
Difficult April – Amazon, Sony and 4G Networks Ohh My!
Verizon’s 4G network goes down, cripples Thunderbols
Amazon failure takes down sites across the Internet
With PSN Still Down, Sony Says Data May be Tainted
These headlines are just some examples of the new levels of complexity with systems that rely on many services to stay up, have constant attempts to exploit security holes and thousands if not millions of consumers demanding “right now” service.
Sometimes I meet customers and talk about how CEP can help them proactively monitor their operations so they can get one step ahead of problems. Once in a blue moon, a customer will tell me they don’t have problems. It’s not polite for me to disagree out loud, so I say “I disagree” in my silent voice and then probe on. (more…)
MDM: 5 Questions Companies Must Tackle To Attract & Retain Customers
Tackle the Data Challenges Impeding Your Company from Attracting & Retaining Customers
In discussions with our top customers and industry experts, it’s become clear why best-in-class companies are best-in-class at attracting and retaining customers.
Best-in-class companies recognize that there are sides to the customer centricity equation, which need to be addressed in tandem to truly impact customer acquisition and retention: (more…)
Headlines Of Hilarity – Man Gets $16M Cable Bill
Would you be surprised to hear that his bill amount was not remotely close to the biggest billing mistake? One man in Texas got a bill 2,000 times the national debt!
Could there be an easier application of CEP (Complex Event Processing) to correct such silly errors? Some studies suggest that consumers are overbilled consistently in categories ranging from utilities to grocery stores. Watching for large deviations in current billing against historical norms can provide for easy identification of probable future issues. (more…)
Customer Success With Informatica Customer Centricity Solution (MDM At The Core)
Everybody knows that one sure way to improve customer experience and increase revenue is to better leverage your data. Because of this, companies have invested millions to collect information about their customers. So why hasn’t customer experience improved and revenue increased exponentially?
Attract & Retain Customers with Informatica Customer Centricity Solution (MDM at the core)
There’s a huge impediment. This valuable customer data is fragmented and trapped in inflexible data silos. How much would your bottom line benefit if you could harness that fragmented customer data and create a complete customer view for laser-focused sales, service and marketing? (more…)
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