Category Archives: Business Impact / Benefits

Proactive Customer Service for Transportation Operators

As a long-time practitioner of Complex Event Processing (referred to as “CEP”) technologies, I see the world in a different way – seemingly difficult problems can easily be solved by this technology.  Whenever I hear of a business problem needing timely responses to critical events, I think “CEP!”  Whenever a customer asks how they can get their business users more involved in operational decisions and influence outcomes, I say “CEP!”  And whenever I read an article where the author asserts that companies need to modernize to be more proactive and customer-centric, I think “I need to call that guy and tell him about ‘CEP!’”

Here’s one case: (more…)

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Posted in Business Impact / Benefits, Complex Event Processing, Customer Acquisition & Retention, Customer Services, Customers, Operational Efficiency, Real-Time | Leave a comment

Hadoop Tuesday Update: Hadoop Paves the Way to Data Services

For too long, many enterprises have been attempting to sort through increasingly complex spaghetti architectures with point-to-point data integration. “They get to the point where when they want to introduce a new product or make a change, they have to touch 30 different systems,” says John Akred, data and platforms lead at Accenture Technology Labs. “That has real consequences in the marketplace for enterprises.”

John continued that Hadoop – an open-source software framework that enables applications to run across large arrays of nodes, accessing petabytes’ worth of data – will help organizations manage and scale up to the huge volumes of unstructured and semi-structured data now surging into organizations. I recently had the opportunity to join John, along with Julianna DeLua, Enterprise Solution Evangelist for Big Data from Informatica, for a discussion of Hadoop’s role in the emerging data as a platform paradigm. The session was the second session of the Hadoop Tuesdays Webinar series, sponsored by Informatica and Cloudera. (more…)

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Posted in Big Data, Business Impact / Benefits, Business/IT Collaboration, CIO, Cloud Computing, Data Governance, Data Integration, Data Quality, Data Services, Governance, Risk and Compliance, Informatica Events, Operational Efficiency, Real-Time, SOA | Leave a comment

Hadoop Tuesday Update: ‘Range of Business Solutions Built on Hadoop Continues to Grow’

In enterprises across the globe, from data centers into the executive suites, everyone is asking the same questions: What is Hadoop, and how can it help us with our Big Data challenges?

The groundswell of interest in Hadoop – an open-source software framework that enables applications to run across large arrays of nodes, accessing petabytes’ worth of data – was discussed by James Kobielus, Forrester’s Big Data and Hadoop expert, at the opening session of the Hadoop Tuesday Webinar series, sponsored by Informatica and Cloudera.  (Replay available here.) I had the opportunity to join Jim, along with Julianna DeLua, Enterprise Solution Evangelist for Big Data at Informatica, for a discussion of Hadoop’s growth across the business world.

“Hadoop is in heavy evaluation pretty much everywhere, and that’s only a slight exaggeration,” Jim pointed out. “Hadoop is seen widely now as the next generation of big data processing and storage.”

Hadoop is very much the heart of many of Forrester’s customer inquiries now, “both from users and solution providers,” he added. “They want to take this technology, this new approach, and they want to be able to integrate it more tightly in their operations if they’re users. And into their product portfolios if they’re a solution provider.”

Solution providers are also seeing a great deal of inquiries about Hadoop from enterprise customers – not only from the technical ranks, but from the executive suite as well, Julianna added. “There’s tremendous interest, but also market confusion,” she said. “Our customers have invested a tremendous amount of money, and resources into the existing IT infrastructure. The question is, what does Hadoop do – is this a replacement technology, or is this augmenting our technology?” The answer is that Hadoop is paving the way to analytical capabilities previously not available, she continued. “Tasks that used to take weeks come down to days. With an ability to store and analyze huge amounts of data, the era of sampling is coming to the end. For certain applications such as log analysis, even for network and application-level logs, we’re going from a very limited, average-oriented approach into an all-data type of approach.”

Areas where Hadoop is already providing value include CRM, content management, and sentiment analysis. It is gaining traction among “those that are the C-level sponsors who need to be able to analyze petabytes worth of information streaming in all the time,” Jim said. Log analysis is a particularly strong area as well – perhaps one of the “early killer apps for Hadoop,” he added. “CTOs are looking for the ability to process petabytes worth of log data, in real time. They need  to do root cause analysis of problems across complex networks.”

Forrester’s latest survey research shows about 37% of companies have Hadoop projects underway within their enterprises. There are new types of applications unfolding every day. “We’re also seeing Hadoop in a broad range of other areas, such as doing content ETL and digital media,” Jim said. “Online publishers need to be able to render content, transform it in real time and deliver downstream to a broad range of consumers. The range of Hadoop applications continues to grow, and the range of business solutions built on Hadoop continues to grow.”

In the second Hadoop Tuesday Webcast (October 11th), John Akred of Accenture will be delving into the architectural aspects of Hadoop, as well as its role in enabling Data as a Platform.

Future guests for Hadoop Tuesdays include Matt Aslett of The 451Group (October 18), David Menninger of Ventana Research (October 25),  Omer Trajman of Cloudera (November 15), David Linthicum of Blue Mountain Labs (November 29), Charles Zedlewski of Cloudera and Wei Zheng of Informatica (December 13). Executives from companies that have already implemented Hadoop within their data operations will also be joining us.

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Posted in Big Data, Business Impact / Benefits, CIO, Data Governance, Data Integration, Enterprise Data Management, Informatica Events, Operational Efficiency | Leave a comment

The Future of Applications (3): Enhancing Apps to Modernize Business Processes

This is my third blog in a series on the subject of “Informatica & Applications”.  You can read my previous blogs here:

In my last blog I wrote about how you can start looking at the mass of applications within your IT environments and start making harsh decisions about cutting costs and reducing complexity.  This will enable you to make real inroads into lowering the cost of simply maintaining and operating your IT environment – otherwise known as “Keep-the-lights-on” or “KTLO”.  One reason to lower KTLO costs is so that you can can allocate more funding into new, or enhanced, or innovative, applications.  This is the subject of this blog …

(more…)

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Posted in Business Impact / Benefits, Cloud Computing, Data Integration, Data Migration, Data Quality | Leave a comment

A Big Data Vision in an Information Economy

The big data debate is gathering momentum. Whilst organisations around the world contemplate how best to extract the most value from this data stream, others are contemplating what this trend might mean for society in the future. One example is a recent report on a study conducted by academics in the US, who used millions of news articles from sources around the world to feed a ‘supercomputer,’ charting the deterioration of national sentiment ahead of recent world revolutions.

The implications of such intelligence are rather staggering. Our world is engulfed in a stream of free information; so much so that we have the ability to predict landmarks with the potential to change society, economics and culture. It’s a futuristic vision – and one which will require a great deal of shaping if it were to become a reality. It does however, highlight the power of our information economy, and draw out one of the most important challenges for organisations – making the leap from a controlled data environment to the powerful world of big data.

(more…)

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Posted in Big Data, Business Impact / Benefits, Data Integration, Enterprise Data Management | Tagged , | Leave a comment

Ultra Messaging Efficiency For Better Agility and Scalability

Our first post in this series on Efficiency covered the high-level performance benefits of super-efficient messaging software, whether you measure for latency or throughput, since efficiency is the property of software that provides performance. “Ultra-low latency” is just another term for extremely fast, lean, efficient execution. For more, see the post: Ultra Messaging is Also High-Throughput, High-Availability, Lower-TCO Messaging.

Our next post covered 24×7 availability, reliability and lower TCO from this efficiency. Less hardware and fewer software processes to touch the data in transit between applications provides these benefits. For more, see the post Ultra Messaging: For 24×7 High Availability, Lower TCO, and Robust Reliability.

This post discusses how the same Ultra Messaging efficiency that provides performance, reliability, and lower TCO also provides great agility and near-linear scalability. And with today’s Big Data challenges, especially in the capital markets, efficiency is more prized than ever.
(more…)

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Posted in Business Impact / Benefits, Financial Services, Governance, Risk and Compliance, Operational Efficiency, Ultra Messaging | Tagged , , , , , , , , , | Leave a comment

The Future of Applications (2): Lowering Costs and Complexity

This is my second blog in a series on the subject of “Informatica & Applications”.  You can read my previous blog here:

It’s strange how IT has become so complex. When we started out so many years ago computing was the answer to everything.  It was going to make us more productive and was going to allow us to spend so much more time with our loved ones.  Do you remember that time when people said “we’ll have a paperless office, and we’ll be finished by 5pm.”?

I wish!

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Posted in Application ILM, Application Retirement, Business Impact / Benefits, Data Integration Platform, Database Archiving, Operational Efficiency | Leave a comment

Ultra Messaging: For 24×7 High Availability, Lower TCO, and Robust Reliability

Our first post in this series (Ultra Messaging Is Also High-Throughput, High-Availability, Lower-TCO Messaging) covered, from a very high level, the performance benefits of highly-efficient messaging software by stressing that efficiency is the property of software that provides performance, whether you measure a single piece of data for “ultra-low latency”, or a large batch of data for throughput. Either way, ultimately, it’s all about extremely fast, lean, efficient execution. The way you choose to measure that performance is up to you, and depends on your needs.

But extremely fast, lean, efficient execution has other benefits for the customer besides performance. For example, the same Ultra Messaging efficiency that provides very high performance also provides the foundation for many of the key features of enterprise-quality software, such as true 24×7 high availability, lower total cost of ownership (TCO), and robust reliability. In the earlier post, we just touched on these topics, but here we will discuss them in a bit more detail.

(more…)

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Posted in Business Impact / Benefits, Financial Services, Governance, Risk and Compliance, Operational Efficiency, Ultra Messaging | Tagged , , , , , , , , , | 2 Comments

Conversations In Australia On MDM And Customer-Centricity

We’ve been running lots of seminars and associated activities to promote the need for a ‘single view of customer’ across the world.  Our viewpoint of course is that Master Data Management and Data Integration are the essential technology enablers for successful Customer Centricity.

We started in North America and continued through Europe, Middle East and Africa before concluding in Asia-Pacific at events in Beijing, Hong Kong, Singapore, Seoul, Melbourne and Sydney. I had the pleasure of presenting at a number of these in America and Europe before traveling to Australia to present at the two Australian venues.

We met a large number of customers and partners – everyone was interested in the subject!  There’s no doubt in my mind that the needs and requirements of enterprises in Australia are as advanced as elsewhere.    I wanted to share with you all some of the conversations I had: (more…)

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Posted in Business Impact / Benefits, Customer Acquisition & Retention, Master Data Management | Leave a comment

The Future of Applications: From Sustaining to Enhancing to Transforming

People often say to me “you’re the ETL company – how’s it going?” With pride I reply “yes we were, but now we are a Data Integration company offering technology that helps companies with a variety of their business critical systems – particularly applications”.

This focus on “Applications” often surprises people and that is why on September 21st Informatica is launching a global marketing campaign looking at the role we play in relation to business critical applications – yes … those applications that automate business transactions and are critical to the success of every organization.

Please register today to join us in our opening webinar event that is hosted by InformationWeek.  Click here. (more…)

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Posted in Application ILM, Business Impact / Benefits, Data Integration Platform, Data Migration, Master Data Management, Uncategorized | 1 Comment