Category Archives: B2B Data Exchange
The phrase ‘Data Tsunami’ has been used by numerous authors in the last few months and it’s difficult to find another suitable analogy because what’s approaching is of such an increased order of magnitude that the IT industries continued expectations for data growth will be swamped in the next few years.
However impressive a spectacle a Tsunami is, it still wreaks havoc to those who are unprepared or believe they can tread water and simply float to the surface when the trouble has passed.
In the evolution of Billing ‘thinking’ for Telcos we’ve seen everything from ‘All you can eat’ offers to ‘Another coin in the slot’. But this perennial business process black-hole can prove to be an area that can add to a Telcos armory in retaining and keeping happy its corporate customers. Not only this but following on from lessons learnt by the Financial Services community it can provide early warnings of customer, partner and service exposure, significant benefits to any organisations Revenue Assurance efforts.
The Integrated Customer Service Hub has evolved to allow customers, frequently the high value corporate organisations, on-line access firstly to Billing information then expanding to encompass other operational data such as new service orders and provisioning data, trouble tickets and service usage data. Increasingly customers are requiring being more in control of their services and so the hub has further evolved to allow customer self-servicing allowing them to place orders and receive information in the format that works for them not just their telecommunications service supplier. (more…)
Last Thursday, Aite Group, Capgemini and Informatica discussed why data integration was critical to the success of payment hubs. One of the questions from the audience was: who were the leading players? Capgemini responded that there are different segments of players– system integrators, payments application vendors, payments integration vendors. And each segment had a role in the success of a payments hub. But to say who is leading, you need to first look at what it takes to be a leader. Let’s look at what it takes for payments integration: (more…)
A Webinar Series with Aite Group and Informatica
Informatica, Aite Group, and Financial industry thought leaders just launched a series of webinars on hot trends in Insurance, Banking and Capital Markets. The issues by industry include:
- Master Data Management has become critical to customer retention and effective cross selling and upselling
- ACORD based integration is critical to the success of Master Data Management because of the increased adoption of ACORD internally to integrate data from disparate systems into an MDM hub
- In Wholesale Banking:
- Payments infrastructure is getting increasingly complex due to mergers, increasing payment channels and types
- Payments integration, as a result, is becoming increasingly important to integrate the new payments hubs with legacy systems that will continue to operate or exist from pre-merger days (more…)
We were at the SWIFT Operations Forum Americas conference a couple of weeks ago, and again we heard one of the biggest pains from banks, corporate and SWIFT was the last mile problem– integrating SWIFT, BAI or other standard into back off systems. (more…)
By Nancy Atkinson, Senior Analyst, Aite Group
Karen Hsu of Informatica organized a TweetJam (#INFAtj) recently on business-to-business (B2B) payments, SEPA, and integration. In conversation with Chris Skinner of Balatro Ltd., I stayed (mostly) within the 140-character message limitations of Twitter while the hour flew by. (more…)
One of the major corporate objectives that Informatica tracks every quarter is “Improve Customer Satisfaction”. We look at at variety of metrics – both qualitative and quantitative – relating to how you, our customers, are engaging with us. We evaluate everything from Marketing to our technical support interactions, the critiques from our training courses, the engagement feedback from our professional services and more besides. All of these are reported regularly to our CEO and the Board of Directors.
So, we were delighted to receive an accolade recently in regard to our professional service organization. We were awarded the honor of being “best of the best” in SPI Research’s annual survey. This is very important to us, since I think it reflects our commitment to you - by focusing on differentiating ourselves by delivering the best possible service at all times. You can find the press release announcing the award here. (more…)
The complexity in automated payments processing, electronic bank account management, and reference data management is in the end-to-end integration. The value of the automation is the enhanced visibility into payment, counterparty, security data.
Your competitive differentiation lies in the level of visibility you provide your customers. (more…)
What are you doing to prepare?
“All loans, without exception, must use the MISMO-based loan delivery data requirements on or after September 1, 2011.” Where is this coming from? The Federal Housing Finance Agency (FHFA) is mandating a joint uniform loan delivery data (ULDD) standard for single-family loans using MISMO 3. According to FreddieMac, these MISMO based loan delivery requirements “…represent a significant change from our current loan delivery data requirements …”
Stated benefits of this new delivery format include:
- Strengthening risk management capabilities.
- Improving transparency and confidence in the loan decision by using the same root data in our processes that lenders use in their processes
- Improving data accuracy and confidence in loan quality.
- Supporting greater data consistency while maintaining each GSE’s ability to independently set credit and pricing policies and business terms. (more…)
The Aite Group recently surveyed senior treasury and receivables management at 80 top US corporations. About half of the transactions at these firms were processed straight through. As a result, there remains a lot of opportunity to reduce costs and mitigate risk by increasing straight-through-processing (STP) of transactions. In addition, banks can help their corporate clients get better information about their payments and posting. For example, Treasury managers need to know where they can invest excess cash and where their funds are throughout the organizations to borrow internal cash.
At SIBOS 2010 (October 25-29 in Amsterdam), Informatica will discuss how the Informatica SWIFT Integration solution enables your customers to achieve true STP and get better information about their payments. This is especially critical given all the new regulation and industry changes that have been reflected in the latest SWIFT standard. With Informatica’s 2010 SWIFT certified solution, organizations can: (more…)