Rob Meyer

Rob Meyer

Social, Mobile, Cloud, Big Data and … Agile BI

I just came back from MicroStrategy World. There were many conversations about social, mobile, cloud and big data. There was strong interest in cloud, clear adoption of mobile, and some big data adoption. eHarmony had a great presentation about how they handle big data with Informatica, and how they’re starting to use Hadoop with Informatica HParser running on Hadoop for processing JSON.

But that wasn’t the number one conversation.  The one topic that everyone was interested in – and I talked to nearly 100 customers and partners over four days – was creating new reports faster, or Agile BI(more…)

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Posted in Big Data, Business/IT Collaboration, Data Integration Platform, Data Services, Data Warehousing, Informatica 9.1, Partners, Profiling, Real-Time, Vertical | Tagged , , , , , , | 1 Comment

How IT can Kill Great Brands with Modernization, and How to Prevent It

Recently, one Sunday afternoon, my wife told me her purchased airline reservation for Monday had disappeared.  A few days ago it was there, then suddenly it was gone.  Apparently she was not alone.  Complaints were coming in online. Support was overwhelmed. In fact, Twitter seemed to be the only way to get a quick response, so people were sending their messages and details that way!

Now, this is a great brand that I’m talking about, what I would call the chic brand in the airline industry.  They had just experienced a brand-killing event.  No one wants to fly an airline where reservations disappear.  But the next part stunned me.  When my wife finally talked to a manager at the airline, it turned out they expected this would happen!  They had just migrated to a new reservation system and another airline that had done this same migration had experienced issues for a few weeks.  So the airline not only expected to have similar issues, they scheduled fewer planes to fly in the upcoming weeks! (more…)

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Posted in Data Migration, Governance, Risk and Compliance | Tagged , , , , , | Leave a comment

From Big Insights to Fast Actions with Big Data

If you’re reading this article, you’re probably interested in big data, but don’t really know what you’re looking for with big data or how you’ll find it.  Don’t feel confused. It’s not like traditional analytics, where you know the structure of the data – the relations across sources, the dimensions to build, the calculations to perform – and the reports you need.  Big data can be completely unstructured, with no clear relationships. And you don’t know what you’re looking for until you find patterns.  A complaint might come in about an online shopping cart being wiped out, which is what happened to my wife with a big toy retailer during some online Christmas shopping. I’ll tell you right now they ended up losing a lot of money. If they’re using big data, they might find a pattern of the steps that made her hit that bug.  Then they might search for all customers that had the same problem, get their e-mail addresses or names, and do a recovery campaign.  I hope the retailer is using big data properly. My wife would receive a call, and get that order. They’d be happy, and I’d be happy.

(more…)

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Posted in Big Data, Data Services | Tagged , , , , , , , , | Leave a comment

From Big Insights to Fast Actions with Big Data

If you’re reading this article, you’re probably interested in big data, but don’t really know what you’re looking for with big data or how you’ll find it.  Don’t feel confused. It’s not like traditional analytics, where you know the structure of the data – the relations across sources, the dimensions to build, the calculations to perform – and the reports you need.  Big data can be completely unstructured, with no clear relationships. And you don’t know what you’re looking for until you find patterns.  A complaint might come in about an online shopping cart being wiped out, which is what happened to my wife with a big toy retailer during some online Christmas shopping. I’ll tell you right now they ended up losing a lot of money. If they’re using big data, they might find a pattern of the steps that made her hit that bug.  Then they might search for all customers that had the same problem, get their e-mail addresses or names, and do a recovery campaign.  I hope the retailer is using big data properly. My wife would receive a call, and get that order. They’d be happy, and I’d be happy. (more…)

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Posted in Big Data, Data Services | Tagged , , , , , , , , | Leave a comment