Chris Parsons

Chris Parsons
Chris is responsible for leading Informatica’s B2B focus in EMEA across all industries. As a seasoned IT professional Chris has in-depth experience of business solutions and processes especially in the Telco industry and with utilizing data and best practices to manage the customer experience.

Hierarchical Data – More Than Just XML

In a recent Aberdeen Group Analyst Insight paper it was identified that 50% of their survey respondents were currently integrating Hierarchical data sources with 13% planning to implement this capability in the next 12 months. But the changing trend is that of those organisations currently integrating XML data where nearly a third are using or are planning to integrate other Hierarchical sources with the need to integrate JSON coming out in the lead with COBOL records and Google Protocol Buffers close behind. Apache AVRO has not been integrated much currently but shows the biggest growth in planned integration and also number of projects. (more…)

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How Was it for You? The Future of the Quality Experience

One major emergence from the Big Data debate especially in the Telco Industry is the sudden elevation of the focus on Customer Experience with QoE or Quality of Experience and CEM or Customer Experience management. With new and emerging technologies such as Near Field Communication (NFC), Machine to Machine (M2M) and Mobile Social Media Apps hitting the news every day like a Reality ‘Stars’ socializing antics; we are all fascinated by how much organisations either know, can find out or deduce about our lives: what we like / dislike, how much we may be worth to those organisations, what we already own and even where we physically are or will be in the next few minutes. All the minutiae of our lives and personalities laid bare to be pawed over, analysed and used to control us and eventually sell us yet more ‘stuff’. (more…)

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From B2B Hype to Reality

For once hype could be a good thing. Well it is if you’re reading the latest Gartner – Hype Cycle for Application Infrastructure published last month, in July; because in it you will see how two important technology trends – the areas of BGS (sorry, another TLA for you to learn – B2B Gateway Software (and it’s even a nested TLA!)), and Managed File Transfer (MFT) have now made it out of the Trough of Disillusionment and up onto the Slope of Enlightenment. Why do I suddenly feel like John Bunyan’s Pilgrim?

 Anyway, the key points that Gartner identifies are that centrally managing B2B interactions provides:

  •  Economies of scale and deeper insight into the technical aspects of data integration, transaction delivery, process integration and SOA interoperability, such as consolidating, tracking, storing and auditing files, messages, process events, acknowledgments, receipts, and errors and exceptions.

 The B2B communications process with your external business partners, suppliers, etc. is not a static process and you need to be able to have visibility of these communications for not only regulatory compliance and auditability issues but also to manage the dynamic process.

  •  A single point through which to troubleshoot B2B integration issues.

 B2B Gateways are now a mature technology and like standards most organisations use a number of them. Integrating them provides significant benefit and enables the organisation to have visibility of their business relationships and transactions and also know where to go to when things go wrong and need managing as they definitely will.

  •  A central, reusable repository for external business partner profiles and Web services APIs. This is particularly valuable when dealing with a large number of external business partners and cloud APIs, and when multiple business units interact with the same partners or cloud services.

 The number of business partners we all have to deal with is increasing rapidly as we outsource, subcontract, farm-out and generally rely more on external specialist organisations. Having visibility of these relationships and making the most from new integration methodologies and processes can generate great savings and also give visibility of our business exposure to these suppliers.

  •  Support for the myriad data formats, transport and communication protocols, and security standards.

 As the old saying goes “I love standards, there are so many to choose from.” Well our business processes are not getting any simpler; data standards are under constant change and revision with data formats becoming increasingly complex. So to be able to handle not just a few but all key formats and to be able to reuse previous transformation experience, utilise already developed libraries and lever new complex hierarchical data structures makes the difference between a stove-piped and soon to be redundant system and one that is flexible and supports new and ever changing business requirements.

 As one of the vendors identified that can actively compete with offerings positioned to address the broader set of usage scenarios, Informatica’s B2B Data Exchange solution not only supports the B2B functional requirements an organisation will have but also integrates this process and data into the wider internal data integration platform and management process. (Look at this presentation for the new 9.5 functionality of key new featues.)

 So now the reality not hype of B2B solutions can be delivered.

 

 Sources: Gartner Hype Cycle for Application Infrastructure, 2012. Published: 24 July 2012

Analyst: Jess Thompson

 

Gartner Disclaimer re the Hype Cycle

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

 

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Inside Out B2B?

Why have B2B solutions been defined as outside the firewall? Increasingly we are seeing organisations that have evolved, or are evolving into amorphous structures that are hard to define as either a single or multiple entities. Organisations that have traditionally been compartmentalized as in a specific industry and offering a specific service are frequently now focusing on their core abilities and organizational strengths and applying this to service other departments, subsidiaries or even other organisations in totally separate industries – areas of expertise such as Payments processing for Financial Service companies or Bill processing by Telecommunications operators are seen as revenue generators not corporate overheads. We also see supposedly key processes being outsourced such as Call centers and Networks. Organisations are diversifying hoping that owning the customer or consumer will be enough to be able to resell associated products or services that they have branded or can acquire from other departments or suppliers. It’s a long time since organisations have had to own all their product and service creation and delivery functions however successful and capable they are; but they do have to maximize the revenue and benefits they receive from them.

All in all the hairball of inter-relationships within and without the organisation is becoming more and more convoluted. The traditional supply chain and its management that typically was seen as the life blood of industries such as manufacturing and retail has increasingly been absorbed by industries and sectors as diverse as Financial Services, Telecommunications and the Public Sector who are reliant on partner organisations for key parts of their product and service creation, delivery and support.

But this evolution throws up significant issues as well as benefits.

A major issue is the management and control of access to data and security compliance. Visible security management, access control and auditability are prerequisites of any customer data integration solution but frequently data and access from partners and from within an organisation are viewed as separate processes.

The ability to swiftly respond to changing business and market requirements means not only managing new partnerships and data flows but that the organisation or department providing you will core services last week may not be the same as next week.
This all means that the traditional B2B data flows can now be rethought. The benefits of B2B solutions with partner on-boarding processes and management; data format transformations and managed file transfer are just as relevant within an organisation and its departments as well as when connecting external partner organisations.

The ability to link and manage data publishing organisations / systems / applications together with those applications within your organisation or department that consumes them is just as relevant within the firewall as from outside.

And if you can integrate the external organisation and internal departments data then you are definitely on the road to solving the problem of business change, data security, regulatory compliance and maximising the value of your most important asset – data.

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The Rise of the Machine – The Next Golden Data Source?

Most Industry analysts agree that there will be a dramatic increase in the number and nature of ‘connected devices’ over the next 3-5 years. These are predicted to run into tens of billions and include communication-enabled consumer devices, machines that move around (vehicles), things that don’t (vending machines, street furniture) and a myriad of sensors, cameras and other intelligent devices.
And you know where there are things that are measuring stuff there will be data; enormous amounts of data; and people and systems wanting to integrate this data and analyse it. (more…)

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Start Running Because The Data Tsunami Is Approaching

The phrase ‘Data Tsunami’ has been used by numerous authors in the last few months and it’s difficult to find another suitable analogy because what’s approaching is of such an increased order of magnitude that the IT industries continued expectations for data growth will be swamped in the next few years.
However impressive a spectacle a Tsunami is, it still wreaks havoc to those who are unprepared or believe they can tread water and simply float to the surface when the trouble has passed.

(more…)

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Posted in B2B, B2B Data Exchange, Big Data, Data Transformation, Telecommunications, Uncategorized | Tagged , , | 1 Comment

Why You Need to Re-think Implementing An Integrated Customer Service Hub

In the evolution of Billing ‘thinking’ for Telcos we’ve seen everything from ‘All you can eat’ offers to ‘Another coin in the slot’. But this perennial business process black-hole can prove to be an area that can add to a Telcos armory in retaining and keeping happy its corporate customers. Not only this but following on from lessons learnt by the Financial Services community it can provide early warnings of customer, partner and service exposure, significant benefits to any organisations Revenue Assurance efforts.

The Integrated Customer Service Hub has evolved to allow customers, frequently the high value corporate organisations, on-line access firstly to Billing information then expanding to encompass other operational data such as new service orders and provisioning data, trouble tickets and service usage data. Increasingly customers are requiring being more in control of their services and so the hub has further evolved to allow customer self-servicing allowing them to place orders and receive information in the format that works for them not just their telecommunications service supplier. (more…)

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