Why is it that I can log onto my bank website and access all my financial transactions at the click of a mouse, including check images, statements, and reports for the past seven years – yet my medical records are locked up in medical provider offices and none of them are accessible over the web? After all, it’s my data since it is about me. And isn’t it more important than financial information? Financial data is just about money, but my medical data is a matter of life and death.
In many respects, health care is one of the most advanced and sophisticated practices in the world. Capabilities such as gene therapy, tissue culture technologies, biopharmaceuticals, nuclear magnetic resonance imaging and automated machines for remote dispensing of prescription medications are just a few examples of the sophistication. Furthermore, the health industry is one of the largest and represents 16% of the U.S. GDP (about 10% for the entire world) so there is no shortage of capital. Yet when it comes to adopting modern internet-style networking enabled for consumer access, the health care industry appears to be in the dark ages. My doctor still keeps all my records on paper stuffed into a manila folder that is now about 2 inches thick (heaven forbid if it gets dropped on the floor and all the papers scatter or if there is a fire in the office).
This lack of consumer enablement is a bit of a puzzle. Individual organizations in the health care industry such as insurance companies, hospitals, and government agencies, make extensive use of computer systems and information analytics. And the industry has also reached agreement on certain information standards such as HL7. Health Level-7 is a non-profit organization founded in 1987 to produce a standard for hospital information systems specifically in the clinical and administrative data domain. It was accredited by ANSI in 1994 and over the past 20 years has developed a very comprehensive interoperability framework. So we have the necessary core standards, the technology exists and is in common use. There is lots of money in the health care system to invest in computer technology, yet the predominant way that doctors share information is by fax or the postal system. This dichotomy of high tech solutions for the big players and low tech operations for independent providers and no tech for customers (patients) when it comes to medical records suggests there is something structurally wrong with the overall health care system.
Over the coming weeks I will be posting a series of blog articles about data integration in the health care industry. Specifically, I will examine the emergence of Health Information Exchange (HIE) organizations that electronically move clinical information between disparate and independently managed health care systems within a region, community or hospital network. A Health Information Exchange is similar to an Integration Competency Center with the primary difference being that HIEs operate as external shared service businesses while ICCs operate as internal shared service functions.
The topics I plan to cover include:
- Health Care Myths in the U.S.
- Which countries have the best health care?
- Why does health care in the U.S. cost so much?
- Is Lean Integration a Good Fit for Healthcare?
- Top 10 ICC Services for Improved Health Care
- Industry Secret – HIE’s are ICC’s
This list is changing based on reader feedback and comments. Please come back to this posting from time to time to see the latest update.
Also a reminder, David Lyle’s and my new book on Lean Integration www.integrationfactory.com is now available from Amazon. The book shows examples of how Lean can be applied to any industry, but it also includes several specific examples from the health care industry.